Remark: For product purchased based in Malaysia territory only.

Frequently Asked Questions (FAQ)

What is the warranty period for BROS plastic bottles?

BROS plastic bottles are covered by a lifetime warranty.

What does the lifetime warranty cover for plastic bottles?

The lifetime warranty covers manufacturing defects and leaking caps.

Are there any exclusions to the warranty for plastic bottles?

Yes, the warranty does not cover:

   i. Cosmetic damage or normal wear and tear, such as cracks, major scratches, or dents.

   ii. Damages from misuse, such as broken or dropped bottles.

   iii. Failure to follow aftercare instructions.

   iv. Exposure to microwaves or melting.

Is delivery damage included in the warranty?

Yes, but claims must be made within 3 days from the purchase date (as dated on the

Is the warranty for BROS plastic bottles still applicable after End-of-Life (EOL)?

No. However, each case will be evaluated individually. The list of products will be
updated accordingly on the End-of-Life (EOL) policy page.

Are there any other products covered by the lifetime warranty?

Currently, the only products that offer a lifetime warranty are plastic bottles. Stainless steel bottles come with a 2-year warranty, while other products, such as food containers and accessories, are covered by a 1-year warranty.

BROS Malaysia 2-Year Warranty FAQ

What does the 2-year warranty cover for stainless-steel bottles?

The 2-year warranty covers defects in temperature retention and internal rust in
the product.

Are there any exclusions to the warranty for stainless-steel bottles?

Yes, similar to plastic bottles, the warranty does not cover cosmetic damage or normal wear and tear, such as cracks, major scratches, or dents, nor does it cover damages from misuse such as broken or dropped products.

Warranty Terms and Conditions (T&C)

1. Warranty Duration

1. Warranty Duration

   - Plastic Bottles: Lifetime warranty for leaking caps.

     i) Manufacturing defects must be reported within 30 days of purchase.

     ii) Delivery damage must be reported within 3 days of purchase.

   - Stainless-Steel Bottles: 2-year warranty for defective temperature retention and internal rust.

     i) Delivery damage must be reported within 3 days of purchase.

2. Exclusions

   - Both plastic and stainless-steel bottles:

     i) Cosmetic damage or normal wear and tear, including but not limited to cracks, major scratches, or dents.

     ii) Damage from misuse, such as products being broken or dropped.

     iii) Not following aftercare instructions.

     iv) Exposure to microwaves or melting.

     v) Printed artwork wear & tear

3. Eligibility

   - This warranty is non-transferable and applies only to the original purchaser.

   - The warranty is only valid in Malaysia and is not applicable to products purchased from unauthorized sellers.

   - Receipt is Mandatory if not application is automatically deemed incomplete.

   - Customers must register at within 14 days of the purchase date (as dated on the receipt).

   - The applicability of the BROS warranty depends on the product's condition, as determined by the final examination and
     verification process conducted by Living Wing Sdn. Bhd., at their sole discretion.

   - The warranty is not valid for any cash exchange.

4. Delivery

   - Customers are responsible for all delivery fees associated with warranty claims.

5. Availability of Products / Parts / Designs

   - If the original product is no longer available, it will be replaced with another product of equivalent value.

   - Products under the EOL list will not be replaced.

6. EOL (End of Life) Policy

   - The 'End of Life' (EOL) for a bottle is defined as the point at which its production ceases, it is no longer marketable, and its
     design is no longer renewable. At this stage, the bottle can no longer be updated or reproduced and must be phased out of

Terms and Conditions of Use

Users of this website, operated by Living Wing Sdn Bhd ("the Company"), are requested to abide by the terms and conditions set forth herein. By using this website, you will be deemed to have accepted these terms and conditions.

The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions will be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.